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Precision Roller : Products & Services

Precision Roller is an online supplier of printer and copier parts and supplies. They offer products from top name brands such as Brother, Canon, HP, Konica Minolta, Ricoh, Xerox and more. Their products list include the following:

In addition to the above products, Precision Roller also offers helpful resources such as a cross reference tool, toner buying guide, intravia guides and instruction manuals. 

Precision Roller : Company Background

Precision Roller was established in 1974 as a manufacturer of replacement rollers for copy machines. Today, the company has expanded as a provider or various parts and supplies for most office machines. They serve more than a quarter of a million customers in over 200 countries. The company is based in Phoenix, Arizona. 

Precision Roller : Customer Feedback & Reviews

Precision Roller has enjoyed a good reputation among their customers. The company has received a 5-star rating on ResellerRatings, with a 9.52/10 score based on a 6-month rating. The following are some of the comments given by their customers:

"Everything delivered in a timely manner. We depend on PR to have or be able to get everything we need for our business to run smoothly and keep our customers happy. Thanks for making our jobs easier." - info-282

"I have ordered toner cartridges from Precision Roller many times for our agency. Quality, price and service are excellent. Orders always arrive within 3 days. We use the compatibles and have had absolutely no problems and at half the price or less. " - Rockydee

Customer reviews can also be found on the company's Yelp business page, where they have received a 4.5-star rating. The following are snippets of comments by their customers:

"We have ordered several times from Precision Roller and have always received the items the very next day at a competitive price. We recently had a problem with some ink we had from them. When I called, they took care of the problem without any hassles, and did not even want to put me to the inconvenience of returning the defective item." - P F.

"Easy, secure ordering online with prompt shipping. And these third party OEM-compatible cartridges are even less expensive than the local office store generic versions--in my case, I saved no less than $15 over an office store version, even with shipping included! I'm hoping my next ordering experience will mirror this one." - Ryan T.

Precision Roller : Business Credibility & Trustworthiness

Precision Roller has been a BBB accredited business since 2005, with an A+ rating as shown on their BBB page. Among the factors that raised their rating is the length of time the business has been operating, low complaint volume as well as their response and resolution to the complaints filed. There is only one complaint closed with BBB in the last 3 years. 

Despite their long experience in the printing supplies industry, they have not yet been covered in major media outlets. There is also no information on any other accreditation, award or certifications received by this company.

Precision Roller : Website Popularity & Google Ranking

The popularity of the company's website is quite high. According to, their website has a three-month global traffic rank of 79,164 and US traffic rank of 25,642. They also have a fairly good reputation, with 200 sites linking in. Since they serve customers from around the world, they also have quite a good website traffic rank in other countries such as Poland, Romania, Canada and Greece.

Compete recorded a total of 40,573 unique visitors to their website in October 2012. This figure shows an increase compared to the previous month, where they had 26,294 unique visitors. They are ranked 44,673 in terms of unique visitors. Precision Roller's website also occupies the top spot in the list of 5 online stores offering similar products.

The Google PageRank for their website is 4/10.

Precision Roller : Social Media Presence

Precision Roller has established quite a strong social media presence. Their Facebook page has received 567 likes so far since they joined in 2010. The page is updated regularly with the latest announcements on their products as well as special deals and promotions. The company also participates in Twitter, where they have 492 tweets and 524 followers. The Twitter page is also quite often updated. 

Precision Roller : Website Security & Safety

Precision Roller's website has been verified as secure by the following:

  • McAfee - The website has been verified by McAfee as being secure against online threats and intrusions and they provide protection of sensitive data and information using data security and encryption technologies.
  • Safe Shopping Network - The website has also been tested for safety by the Safe Shopping Network in terms of data protection, security and website performance & usability.
  • VeriSign - Precision Roller's website has passed VeriSign's verification and authentication procedure and this indicates the trustworthiness of this website in aspects such as business practices and data protection. 

Google Safe Browsing diagnostic page also does not list the website as suspicious. No malicious software and content has been hosted on the website over the past 90 days. 

Precision Roller : Pricing & Packages

The following are the prices offered for several products available at Precision Roller:

  • Genuine Brother HL-2140 High Yield Balck Toner Cartridge: $67.95
  • HP Business InkJet 1000 High Yield Cyan Ink Cartridge: $41.50
  • Epson Stylus C65 Printhead: $109.25
  • Ricoh AC204 Drum Unit (Genuine): $149.95
  • Dell 1320c Maintenance Unit (Genuine): $399.95

In general, prices for many products offered by Precision Roller are relatively lower than other similar companies. They also give customers the opportunity to save more by offering volume discounts for products such as toners and cartridges. 

Precision Roller : Shipping Rates & Policies

Precision Roller offers free UPS ground shipping on all orders over $75 from within the continental US. Shipping charges to other locations, including international destinations, vary based on the total amount of purchase and shipping method used. Other than UPS ground, the company also ships via UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air. International orders are shipped via UPS Worldwide Saver. 

The company ships all around the world, however certain countries (listed here) have restrictions that do not allow the company to ship to them directly. Customers from these locations need to arrange with a freight forwarder in the US or another non-restricted country. 

Precision Roller : Payment Methods Accepted

The variety of payment methods offered by this company makes shopping very convenient. Precision Roller accepts payments made with major credit cards such as Visa, Mastercard, American Express and Discover. In addition, customers can also pay via online payment methods like Google Checkout and Paypal. They also offer Collect on Delivery (COD) method of payment where customers can pay with a personal or business check, money order or cashier's check at the time of delivery. 

Precision Roller : Returns, Refunds & Exchange Policy

The company has a friendly return/refund policy. Precision Roller offers a Precision Guarantee for some of their products to ensure that they meet customers' expectations or they can be returned for a replacement or refund. This guarantee applies to the following items:

  • Compatible Toner and Ink 365 Days from Purchase
  • Genuine Brand Toner and Ink 90 Days from Purchase
  • All other items 30 Days from Purchase except Printed Circuit Boards

To return an order, you should first contact their Return Department to obtain a Returned Merchandise Authorization (RMA) number. This number should be written on the return label or outside the box.

If you choose to get a refund instead of an exchange, the refund will be in the same form of payment as in the original purchase. This will include shipping costs in cases of defective items, or if there is an error on the company's part.

Precision Roller : Product images & screenshots
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